Refund Policy

This Refund Policy applies to all paid subscriptions, one-time purchases, top-up credits, and add-ons sold through shouldersofgiants.app and any associated apps or APIs (collectively, the “Service”). It forms part of our Terms of Service.

Payments are processed and refunded by Paddle.com Market Ltd. (“Paddle”), our Merchant of Record. Paddle’s buyer terms also apply to your purchase and are available at paddle.com/legal/checkout-buyer-terms.

We offer a 14-day refund window from the date of your first paid charge. If, within that window, the Service does not meet your expectations for any reason, you may request a full refund and we will issue it without requiring a justification.

• The window starts on the date of the charge, not the date the subscription was created.
• The window applies to your first paid charge only. Subsequent renewal charges are governed by Section 3.
• Refunds are returned to the original payment method, in the original currency. Bank or card-network processing times (typically 5–10 business days) are outside our and Paddle’s control.

Subscriptions renew automatically at the end of each billing cycle until you cancel. You may cancel at any time from your account settings; cancellation stops future renewals and takes effect at the end of the current paid period.

• Pro-rated refunds. We do not pro-rate refunds for partial billing periods. After cancellation, you keep access to paid features until the end of the period you have already paid for.
• Renewal charges. Renewal charges (the second and later charges on a subscription) are non-refundable, except where required by law or covered by Section 4 (Exceptions).
• Missed cancellations. If you forgot to cancel and were charged for a renewal you did not intend to keep, contact us within 7 days of the charge and we will, in most cases, issue a refund as a one-time courtesy, provided the account shows minimal usage in the new billing period.
• Annual plans. Annual subscriptions are covered by the 14-day window in Section 2; after day 14, annual prepayments are non-refundable for the remainder of the term.

We will issue a refund outside the 14-day window in the following cases:

• Duplicate or accidental charges caused by a billing system error.
• Unauthorized charges resulting from account compromise, provided you notify us promptly so we can secure the account.
• Material service failure — a sustained outage or a documented inability to use core paid features that we cannot resolve within a reasonable time.
• Statutory rights. Where local law (including, but not limited to, EU/UK consumer-rights legislation) grants you a stronger right to withdraw or to a refund, that law prevails over this policy.

The following are not eligible for refund:

• Consumed usage credits — minutes, calls, tokens, or other credits that have already been used to generate Outputs (as defined in the Terms).
• Unused credits past expiry — credits that have expired according to the terms disclosed at the time of purchase.
• Accounts terminated for cause — where access is suspended or terminated for breach of the Terms, including the acceptable-use rules in Section 5 of the Terms.
• Chargeback abuse. Refund requests made after a card chargeback has been filed will be handled through the chargeback process; we may decline new service to accounts with a history of fraudulent chargebacks.

To request a refund, email luis@getlocus.tech from the email address on the account. Include:

• The email address on your account.
• The Paddle order or transaction ID (visible on the receipt Paddle emailed you).
• The date and amount of the charge.
• A short note on the reason — not required for the 14-day window in Section 2, but helpful for cases under Section 4.

We aim to respond within 2 business days. Approved refunds are submitted to Paddle the same day; the funds typically reach your original payment method within 5–10 business days, depending on your bank or card network.

You may also contact Paddle directly through paddle.net using the receipt details. Paddle will route eligible refund requests to us for approval.

Refunds include any sales tax, VAT, or GST that was charged on the original transaction. Refunds are issued in the same currency as the original charge; if your card was billed in a different currency due to foreign-exchange conversion, the amount returned in your local currency may differ slightly from the original debit because of rate fluctuations between the two transactions. Neither we nor Paddle compensate for currency-conversion differences.

If you dispute a charge with your card issuer or bank before contacting us, we may be unable to process a refund outside the chargeback workflow. We encourage you to email us first — most refund requests are resolved faster and more cleanly than a card dispute, and a successful refund prevents any impact to your dispute history.

We may update this Refund Policy from time to time. Material changes will be announced by email or by notice on the Service before they take effect. The version in force at the time of your purchase is the one that applies to that purchase.

LUIS FLAVIO CARVALHO CIPPARRONE SERVICOS ADMINISTRATIVOS LTDA
CNPJ 51.033.169/0001-89
Rua Vicente Oropallo, 70 — São Paulo/SP, 05351-025, Brasil
Billing & legal: luis@getlocus.tech

Merchant of Record: Paddle.com Market Ltd., Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom.